How a repair works

Step 1 — Drop-off

• In store: walk-in, no appointment needed.
• By mail: online form, prepaid shipping label provided.

Step 2 — Diagnosis

• Free, completed within 24h.
• Result sent by SMS/email: identified issue + quote.

Step 3 — Approval

• Accept or decline the quote online or by SMS.
• Decline = free return of the device (no charge).

Step 4 — Repair

• Average time: 1-3 business days after approval.
• Original or certified aftermarket parts depending on the model.
• SMS notification when ready.

Step 5 — Pickup

• In store: show your ticket or email confirmation.
• By mail: shipped within 24h after repair, tracking included.

Payment

• In store: cash, Bancontact, credit card.
• Remote: bank transfer or online payment (link sent by email).

Good to know

• Your data is not accessed or erased unless you request it.
• A device not picked up within 90 days is considered abandoned.