Terms & Conditions
Welcome to Belmobile. These general terms and conditions set out the rules governing the use of our repair, device sales, and buyback services.
1. Identification
Belmobile.be SRL Registered office: Rue Gallait 4, 1030 Brussels, Belgium VAT / CBE: BE0502737241 (RLE Brussels, French-speaking division) Phone: +32 2 275 98 67 Email: contact@belmobile.be Website: belmobile.be By accessing this website, ordering a repair, or purchasing a product online, you accept these general terms and conditions of sale without reservation.
2. Online Sales & Right of Withdrawal (14 days)
For any purchase of a refurbished device or accessory made directly on our website, the consumer has a legal right of withdrawal. • Period: you have 14 calendar days, starting the day after delivery, to withdraw without giving any reason. • How to proceed: notify us of your decision by a clear statement (email to contact@belmobile.be). We will refund you within 14 days of receiving the returned device, including standard delivery costs. • Return costs: the cost of returning the device is borne by the customer. • Condition of the product: the device must be returned complete (box, accessories, cables), with no sign of misuse, drops, or locking (iCloud/Google account removed). Otherwise, a reduction in value may be deducted from the refund. Model withdrawal form (complete and return only if you wish to withdraw): To Belmobile.be SRL, Rue Gallait 4, 1030 Brussels — contact@belmobile.be: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following good: — Ordered on / received on: — Name of consumer(s): — Address of consumer(s): — Date: (*) Delete as appropriate.
3. Repairs, Refurbished & Warranties
• Refurbished devices: in accordance with Belgian legislation on second-hand goods, the legal guarantee of conformity is reduced to 1 year from the date of delivery. • Repairs: we offer a 1-year commercial warranty on replaced parts and labour relating to the invoiced repair. This commercial warranty applies without prejudice to the legal guarantee of conformity. • Prices & payment: all displayed prices include 21% Belgian VAT. For in-store repairs, payment is due after the work is done and after you have verified that the device works correctly. The warranty does not apply and is void in the following cases: • accidental or physical damage (drops, cracked screens, display lines, impacts); • water damage (oxidation, immersion); • work, opening, or modifications carried out by unauthorised third parties; • software faults caused by the user (jailbreak, viruses, unofficial updates, malicious third-party apps). Data backup: the customer is solely responsible for backing up their data (photos, contacts, apps) before any work. Belmobile cannot under any circumstances be held liable for data loss occurring during the repair.
4. Buyback Policy
Buyback estimates generated online are purely indicative and provisional. • Physical inspection: the final buyback price is confirmed only after our technicians inspect the device on our premises. • Adjusted offer: if the actual condition differs from the online declarations (hidden defects, original screen or not, bent chassis, wrong model), Belmobile reserves the right to propose a revised offer. • Freedom to decline: the customer is free to accept or refuse the final offer. Cancellation is free at any time before payment is made. • Transfer of ownership: once the final offer is accepted and paid by Belmobile, ownership of the device is irrevocably transferred to Belmobile.be SRL.
5. Liability
To the maximum extent permitted by applicable Belgian law, the total liability of Belmobile.be SRL is limited to the actual value of the product purchased or the repair service provided. This limitation does not apply in the event of fraud, gross negligence by the company, or direct personal injury caused to the customer.
6. Dispute Resolution & Jurisdiction
These terms are governed exclusively by Belgian law. • Amicable settlement: in the event of a dispute, please contact our customer service first at contact@belmobile.be to find an amicable solution. • Mediation: failing an agreement, the consumer may refer the matter to the Consumer Mediation Service (Boulevard du Roi Albert II 8, 1000 Brussels — mediationconsommateur.be). • Competent courts: failing an amicable settlement, the dispute will be brought before the French-speaking courts of the judicial district of Brussels, without prejudice to the mandatory legal jurisdiction rules protecting the consumer.