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Cookie Policy

Belmobile.be SRL uses cookies, your browser's local storage and a few third-party services. On your first visit, a banner lets you accept or decline. Until you accept, no audience measurement or advertising tool is loaded.

1. Essential cookies and storage

Needed for the site to work, without consent. They are not passed to any third party.

  • Chosen language (belmobile_language, and the NEXT_LOCALE cookie for 1 year).
  • Selected store (selectedShopId).
  • Repair or buyback wizard draft (local and session storage).
  • Chat session (chat_session_id).
  • Cookie choice (cookie_consent).

2. Third-party services the site needs

Loaded without consent, because the site needs them to show its content or process your request. These providers receive your IP address and technical information about your browser. We do not use them for audience measurement or advertising.

  • Google Firebase (Firestore and Storage): catalogue, prices, stores, chat and the presentation video. On most pages.
  • OpenStreetMap: map tiles on the store pages.
  • Google (Firebase Authentication): sign-in, on the repair and buyback pages, in the chat and in the customer area.
  • Stripe: online payment, only at the payment step.
  • Sendcloud: drop-off point map, only if you open it at the shipping step.

3. Audience measurement, advertising, reviews and map, with your consent

Loaded only after you accept them in the banner. If you decline, or until you choose, none of these scripts is loaded and no request goes to these services.

  • Google Analytics 4 (Google): site traffic (page views, wizard steps, clicks on our phone numbers, orders). Cookies _ga and _ga_<ID>, 2 years.
  • Meta Pixel (Meta Platforms): performance of our Facebook and Instagram ads (page views, quote requests, started orders). Cookie _fbp, 90 days.
  • Trustpilot: customer review widget. Before you consent, a plain link to our Trustpilot page is shown in its place.
  • Google Maps: map on the Contact page. Google sets its own cookies there. Before you consent, a button is shown in place of the map.

We use no TikTok pixel, no Hotjar and no session recording tool.

4. Manage your choice

You can use the whole site without accepting. To change your mind at any time, click « Cookie Settings » at the bottom of any page: the banner comes back. If you withdraw your consent, we delete the Google Analytics and Meta Pixel cookies and reload the page without them.

  • Data details: see our privacy policy.
Last Updated : 28/09/2026