F.A.Q.
Find answers to common questions about repairs, buyback, warranties, and more.
General Questions
What are your opening hours and where are you located?
Our main address is Schaerbeek (Rue Gallait 4, 1030), open Tuesday to Saturday from 10:30 to 19:00. Anderlecht (Rue Lambert Crickx 12) is temporarily closed. Our Molenbeek HQ serves business clients (B2B) by appointment only.
Do I need to make an appointment?
No appointment needed, walk in anytime. We do recommend calling or messaging beforehand to check if the specific parts for your repair are in stock.
What payment methods do you accept?
In our stores, we accept Cash and most major Debit/Credit cards (Bancontact, Visa, Mastercard). For online payments, we use secure payment links or direct bank transfers.
Is there parking available?
Yes, our locations are accessible by car. Schaerbeek has street parking options nearby, and our Molenbeek HQ sits right next to the Tour & Taxis site with ample parking.
Repairs
How long does a typical screen or battery repair take?
Most screen and battery repairs for iPhone and Samsung are finished in just 30 to 45 minutes. You're welcome to wait in our shop while we take care of it.
Is my data safe during the repair process?
Yes. We respect your privacy and never access your personal files. We recommend making a backup before your visit, just in case.
What kind of parts do you use?
We only use premium, best-possible quality parts: Original (OEM), official Samsung Service Packs, high-end Generic, or Refurbished components. Every repair is backed by our 1-year warranty.
Do you offer a warranty on repairs?
Yes. Every repair comes with a 1-year warranty covering both parts and labor. If the issue recurs due to a part failure, we fix it free of charge.
What should I do if my phone falls in water?
Turn it off immediately and DO NOT charge it. Bring it to us as soon as possible. We use industrial ultrasonic cleaning to recover water-damaged devices with high success rates.
Buyback & Sales
How is the buyback price calculated?
We base our offer on current market value and your device's condition. You can get an instant estimate online, which we'll confirm together in-store in less than 5 minutes.
Do you buy broken or non-functional devices?
Yes, even if the screen is smashed or the motherboard is faulty. Your device still has value for parts or recycling. We often offer the best rates in Belgium.
How and when do I get paid?
In-store, you get paid immediately via instant bank transfer or cash (legal limits apply). Mail-in buybacks are paid within 24h of device verification.
What documents do I need to sell my phone?
Safety first: to comply with Belgian law, we'll need you to be 18 or older and bring a valid ID (ID card, passport, or residence permit).
Will you wipe my personal data?
Don't worry, your privacy is our priority. We perform a full factory reset and secure data wipe on every device before it starts its second life.